Our bags are crafted from high-quality materials including premium vegan leather for all of our totes and genuine pebble leather for our bucket bags and backpacks. Our vegan leather totes are made to last for years.

To maintain the quality of your beautiful bag, avoid prolonged exposure to direct sunlight and moisture. Clean it gently with a dry, soft cloth and consider using a leather conditioner once every six months.

Once your order is shipped, we will send you a tracking link via email. You can use this link to check the status of your delivery at any time.

You may return items for a full refund within 14 days of receiving them or for store credit. To initiate a return, please email us at care@everlytravel.com. Upon approval, we will provide you with a return shipping label.

For a refund, items must be sent back and postmarked within 14 days of the initial delivery date. Returns sent after this period may only qualify for store credit, on a case by case basis. All items must be in unused condition and include the original packaging. Make sure to obtain prior authorization through our returns portal before sending any items back.

Handling Fee

A handling fee of $25 will be applied to all refunds. This fee is waived if you opt for store credit instead of a refund. The fee covers the administrative and restocking costs associated with processing your return.

We do offer exchanges. Please note that there will be $15 administrative fee.

Items eligible for exchange must be returned in their original, unused condition within 14 days of delivery.

Please initiate your return by emailing us at care@everlytravel.com and specify that you are opting for store credit. All exchanges processed for store credit are final. Should you return an item you purchased with store credit, you will be refunded in store credit.

If your item has arrived defective or incorrect, please email us at care@everlytravel.com within 3 days of delivery. Kindly include images of the problem so we can quickly assess the situation and help resolve it.

Yes, all our bags come with a one-year warranty that covers manufacturing defects.