Frequently asked questions
Check out our FAQs below—or email us anytime at care@everlytravel.com and we’ll be happy to help.
What materials are used in your bags?
Every Everly bag is made from premium vegan leather that is built to last while still feeling soft and beautiful. The material is scratch resistant and water resistant, so it’s ready for real life and easy to care for. When you are not using your bag, tuck it into the dust bag it came with to keep it safe and looking its best for years to come.
How should I care for my leather bag to ensure its longevity?
Our premium vegan leather is naturally scratch resistant and water resistant, so it’s made to handle everyday life with ease. To help it last even longer, wipe it clean with a soft cloth when needed, keep it away from moisture, avoid long exposure to direct sunlight, and store it in the dust bag it came with whenever it’s not in use. With just a little care, your bag will stay beautiful for years to come.
How can I track my order?
Once your order is shipped, we will send you a tracking link via email. You can use this link to check the status of your delivery at any time.
What is your return policy?
You may return items for a full refund within 14 days of receiving them or for store credit. To initiate a return, please email us at care@everlytravel.com. Upon approval, we will provide you with a return shipping label.
For a refund, items must be sent back and postmarked within 14 days of the initial delivery date. Returns sent after this period may only qualify for store credit, on a case by case basis. All items must be in unused condition and include the original packaging. Make sure to obtain prior authorization through our returns portal before sending any items back.
Handling Fee
A handling fee of $25 will be applied to all refunds. This fee is waived if you opt for store credit instead of a refund. The fee covers the administrative and restocking costs associated with processing your return.
Can I exchange an item I ordered?
We do offer exchanges. Please note that there will be $15 administrative fee.
Items eligible for exchange must be returned in their original, unused condition within 14 days of delivery.
Please initiate your return by emailing us at care@everlytravel.com and specify that you are opting for store credit. All exchanges processed for store credit are final. Should you return an item you purchased with store credit, you will be refunded in store credit.
How can I reach out if I have an order issue?
If your item has arrived defective or incorrect, please email us at care@everlytravel.com within 3 days of delivery. Kindly include images of the problem so we can quickly assess the situation and help resolve it.
Does the bags come with a warranty?
Yes, all our bags come with a one-year warranty that covers manufacturing defects.